FAQ

Placing Your Order

Are taxes and duties included in the price?
Yes, the price you see is the price you pay. All listed prices are final and include any applicable VAT, taxes, or import duties. There will be no hidden fees at checkout or upon delivery.

What payment methods do you accept?
We offer secure payment through multiple options: Major Credit/Debit Cards (Visa, Mastercard), PayPal, and Bank Transfer.

Do you offer international shipping?
Yes, we ship globally! To ensure quicker delivery times, your order will be shipped from our nearest regional fulfillment center.

Can I pay over the phone?
To ensure the highest security for your financial data, we do not accept telephone payments. All transactions must be completed through our secure online checkout system.

Is my payment information safe?
Absolutely. Our website is secured with SSL encryption, and we adhere to strict PCI-DSS compliance standards to protect your personal and payment details.

My card payment failed. What should I do?
First, please double-check that your card information and billing address are correct. Ensure your bank allows international transactions. If the problem continues, try an alternative payment method or contact your bank directly. Our support team is also happy to help.

My card was charged, but I didn't get an order confirmation. What happened?
If the order did not finalize, the charge you see is likely a temporary authorization hold, which your bank should release within 3-10 business days. If the funds have been fully deducted, please contact us immediately with your details so we can resolve the issue.

What if I can't complete my order online?
Please contact our Customer Support team via email or live chat. We can help troubleshoot the issue or provide a secure alternative to finalize your purchase.

Order Processing & Shipping

Are all jerseys in stock?
Most of our items are ready to ship. However, high-demand jerseys for popular teams can sell out quickly during peak seasons. The current availability status is shown on each product page.

Can I change my order after placing it?
We can only modify orders that have not yet been processed for packing. Please contact us as soon as possible with your request, and we will do our best to accommodate it.

Can I cancel my order?
Yes, you may cancel your order within 1 hour of placing it, provided it has not entered the packing stage. Please see below for the cancellation procedure.

How do I cancel an order?
To request a cancellation, please contact our Customer Support team immediately via email or through your account, providing your order number. We will confirm if cancellation is possible and proceed accordingly.

What are your shipping methods and delivery times?
We use reliable tracked shipping from warehouses within the EU. Deliveries within Europe typically arrive in 7-12 business days. For worldwide destinations, delivery usually takes between 7 and 20 business days, depending on location.

How can I track my order?
Once your order is on its way, you will receive a confirmation email containing your tracking number. You can use this number to follow your shipment's progress on the carrier's website or in your account.

My order is late. What should I do?
First, please check your tracking link for the latest updates. If there has been no movement for an extended period or the delivery is past the estimated window, contact our support team with your order number, and we will investigate with the shipping carrier.

Returns & Exchanges

What is your return policy?
We offer a 14-day return window from the delivery date for items in new, unworn condition with all original tags attached. Personalized/customized items are final sale and cannot be returned unless they have a manufacturing defect.

How long do refunds or exchanges take?
After we receive your returned item, processing takes 3-5 business days. Refunds are then issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Are there any fees for returns?
The customer is responsible for the return shipping costs, except in cases where we sent the wrong item or it was defective. We do not charge any additional restocking or processing fees for approved returns.

For further assistance, please contact us at: [email protected]

Best regards,

The La Liga Outfitters Team